Help & FAQs

TRUST & SAFETY

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Calabasas Clean certified cleaner.

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

PRICING AND POLICIES

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

MANAGE YOUR ACCOUNT

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

You can submit a password change request on the customer login page at https://calabasasclean.convertlabs.io/

You can submit a password change request on the customer login page at https://calabasasclean.convertlabs.io/

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.

Log into your account at # and update your card on file. Your new card will automatically be noted as your default card.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

GETTING STARTED

We currently serve the valley and the surrounding Los Angeles area with our exceptional cleaning services. If you have any specific questions or cleaning needs, feel free to reach out. We’re here to make your space sparkle!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.